Returns & Exchanges
At Pinky's Iron Doors, we strive for perfection in every handcrafted piece, but we understand that plans can change. We offer a 30-day return policy for standard, unused products to ensure you find the perfect luxury entryway for your home.
Initiate Request
Contact our client services team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully repackage your door in its original custom crating to prevent structural damage during transit.
Freight Collection
Schedule a pickup with our preferred freight carrier; please note that return shipping costs and restocking fees may apply.
Inspection & Refund
Once our warehouse team verifies the item is in its original, uninstalled condition, we will process your refund to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing